How Secure are Your Customers?

The cyber security industry is comprised of many different facets, each with an important role to play in the fight against online identity theft and identity fraud. Topics ranging from the latest in transaction protection software to known vulnerabilities and software patches are available across countless publications and blogs. But as important as it is, consumer protection, which is largely out of the control of any one business, receives little coverage. This is because, as a topic, consumer protection sits on the cusp between its own unique range of issues and its importance as a part of the business fraud protection cycle. Every business should keep in mind that fraud prevention truly begins with the security level of your customers’ online interactions.

Ars Technica brings the widespread lack of consumer protection into perspective with its recent article, in which iMPERVA performed an analysis of the password compilation left behind after the RockYou social networking hack. The results are disturbing—of the 32 million passwords studied, half are susceptible to basic dictionary attacks based on their simplicity. The most common passwords were found to be as easily guessable as “12345” and “password.”

While Ars Technica comments on the lack of security measures being taken by RockYou in particular, we feel this bears noting as a call for all businesses to pay close attention to their own security measures, including consumer id verification and id authentication procedures. The prevalence of such simple passwords suggests that other accounts such as e-mail and more personalized social networking sites, like Facebook, might be just as easily accessible, leading to a much higher risk of identity theft and fraud. It is up to businesses to make sure they themselves are secured against fraudulent transactions and cyber attacks stemming from consumer exploits.

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